We will accept complaints by:
Website: Please complete the form at the bottom of this page.
Telephone: 01609 767900
Broadacres Housing Association
In person: Please speak to any Broadacres colleague.
Social media: Facebook and Twitter links at the bottom of this page.
Our complaints process provides you with a fair, consistent, impartial and confidential process through which you can express dissatisfaction about an element of our service. It also gives us the opportunity to put right what has gone wrong.
We regard complaints as an opportunity to:
- See things from the customers viewpoint
- Identify weaknesses and put them right
- Identify service improvements; and
- Improve customer satisfaction
Annual Complaints Report 2022-2023
Our complaints process is designed to provide our customers with a fair, consistent, impartial and confidential means through which they can express dissatisfaction about an element of our service. It also gives Broadacres the opportunity to put right what has gone wrong.Click here to read (PDF, 261KB)
The Housing Ombudsman
The Housing Ombudsman has a Complaint Handling Code setting out good practice for landlords to respond to complaints effectively and fairly.
As part of the code we are asked to self-assess before December 31 each year, and publish the results. Please CLICK HERE to see our results.
To visit the Housing Ombudsman website please CLICK HERE.Our Complaint Handling Code self-assessment
Make a complaint form
Please DO NOT use the complaints form below for reporting anti-social behaviour, grass cutting or repairs.
If you are reporting a repair please CLICK HERE
If you are reporting anti-social behaviour please CLICK HERE
If you would like to make a complaint please complete the form below.
For further information about how we deal with complaints please view the following documents.