Broadacres annual 2023-2024 complaints performance and service improvement report

This report looks at our performance with handling complaints, an overview of what they related to and our response to these complaints.

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Broadacres Complaint Handling Code Self Assessment April 2024

In this assessment we review the service we provide to our customers and how this meets the Complaint Handling Code.

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Broadacres Board response to annual complaints performance and service improvement report

In this document Broadacres Board review our annual complaints performance and service improvement report, looking at the risks identified, lessons learned, areas of achievement and challenges.

Download the report here