How to contact us


You can drop us an email and we will respond by the end of the next working day.


Please call us on 01609 767900.

Our Contact Centre operates between 8am and 6pm Monday to Friday. Outside of these hours we will deal with emergency repairs only.

Calls are charged at a local rate number.

Whilst we try our very best to answer calls quickly we often experience high call volumes, particularly on a morning, and holding times will vary greatly.


You can find us on:

Our Facebook account is available to answer your queries or questions during office hours:

  • Mon – Thursday 8:45 to 17:15
  • Friday 8:45 to 16:45


Write to us

Broadacres Housing Association
Broadacres House
Mount View
Standard Way
North Yorkshire

* No stamp required

Feedback - Tell us what you think

You can let us know what you think about the services we provide, including logging a complaint, by clicking here.

My Account

Joint tenancy, Couple rent apartment together

Use your account as a quick and simple way to pay your rent, report a repair, look at your statement and much more.

My Account

Frequently asked questions

You could save yourself the hassle of a phone call, before picking up the phone the frequently asked questions below may be able to help:

Find us