Our repairs service

We understand our repairs service is very important to you and helps keep you safe and happy in your home. Repairs can be caused by wear and tear or simply things going wrong. There are some repairs that are your responsibility and others that are ours, but this is explained in more detail on this page.

How to report a repair

You can report a repair in the any of the following ways (except emergencies).

  • By logging into My Account
  • Click here to use the online reporting form
  • By telephoning on 01609 767900

All repairs are important to us but we need to deal with them in order of priority.


Your repair may need to be attended to quickly because there is a risk of danger to your health and safety, or serious damage to your home.

In an emergency, report your repair immediately on 01609 767900