Your home
< Back
Your rent
< Back
How to pay your rent
How your rent is calculated
Buy your first home
Homes to rent
Report a repair
Contact us
Your tenancy
< Back
Ending your tenancy
Mutual exchange
Right to buy and right to acquire
Lodgers and subletting
Joint tenancies
Pets
Running a business from your home
Buy your first home
Homes to rent
Report a repair
Contact us
Maintenance and repairs
< Back
Report a repair
Emergency repairs
Who is responsible for repairs?
< Back
Your repair responsibilities
Our repair responsibilities
Buy your first home
Homes to rent
Report a repair
Contact us
Safety in your home
< Back
Fire safety
< Back
How we help prevent fires in your home
Buy your first home
Homes to rent
Report a repair
Contact us
Gas safety
Carbon monoxide safety
Electrical safety
Water safety
Asbestos
Buy your first home
Homes to rent
Report a repair
Contact us
Rechargeable repairs
Decent homes standard
Home improvement programme
Making changes to your home
Buy your first home
Homes to rent
Report a repair
Contact us
Damp, mould and condensation
Buy your first home
Homes to rent
Report a repair
Contact us
Your neighbourhood
< Back
Anti-social behaviour and noise complaints
< Back
Report anti-social behaviour
Buy your first home
Homes to rent
Report a repair
Contact us
Estate inspections
Keeping gardens tidy
Grass, hedges, trees, shrubs and flowerbeds
Communal areas
Buy your first home
Homes to rent
Report a repair
Contact us
Find a home
< Back
Homes to rent
< Back
Homes in North Yorkshire
Homes in other areas
Buy your first home
Homes to rent
Report a repair
Contact us
Homes to buy
Homes with support
< Back
Extra care homes
< Back
Rivendale
Kirkwood Hall
The Orchards
Town Close
Buy your first home
Homes to rent
Report a repair
Contact us
Sheltered housing and independent living
Women’s refuge and domestic abuse
Single Persons Homeless Service
Mental health services
< Back
Mental health supported housing
Mental health referrals and allocations
Mental health support
Mental health moving on
Mental health outreach services
Support plans and risk assessments
Mental health support for carers
Buy your first home
Homes to rent
Report a repair
Contact us
Learning disabilities
< Back
Learning disabilities outreach
Learning disabilities criteria
Learning disabilities what can we help with?
Buy your first home
Homes to rent
Report a repair
Contact us
Buy your first home
Homes to rent
Report a repair
Contact us
Buy your first home
Homes to rent
Report a repair
Contact us
Your feedback
< Back
Complaints
< Back
Make a complaint
Buy your first home
Homes to rent
Report a repair
Contact us
Compliments
< Back
What happens when we receive your complaint?
Give a compliment
Buy your first home
Homes to rent
Report a repair
Contact us
Tenant Satisfaction Measures
Getting involved
< Back
Customer Scrutiny Panel
The Customer Network
Local Monitors
Grants and funding
< Back
Community Development Fund
Community & Sustainability Fund
Buy your first home
Homes to rent
Report a repair
Contact us
Customer engagement guide
Buy your first home
Homes to rent
Report a repair
Contact us
Prize Draws
Customer Service Standards
Buy your first home
Homes to rent
Report a repair
Contact us
Support
< Back
Money and benefits
< Back
Money Advice Service
Struggling to pay your rent
Home contents insurance
Buy your first home
Homes to rent
Report a repair
Contact us
Mental health services
< Back
Mental health supported housing
Accommodation based support
Mental health outreach services
Mental health referrals and allocations
Floating support
Mental health support
Mental health moving on
Support plans and risk assessments
Mental health support for carers
Buy your first home
Homes to rent
Report a repair
Contact us
Single Persons Homeless Service
Learning disabilities
< Back
Learning disabilities outreach
Learning disabilities criteria
Learning disabilities what can we help with?
Buy your first home
Homes to rent
Report a repair
Contact us
Women’s refuge and domestic abuse
Safeguarding
Extra care homes
Sheltered housing and independent living
Buy your first home
Homes to rent
Report a repair
Contact us
About
< Back
Meet the team
News
How are we performing
Governance
< Back
Legal structure
Strategies and policies
STAIRS
STAIRS Policies
Buy your first home
Homes to rent
Report a repair
Contact us
Transparency
< Back
Board summaries
Declaration of interests
Financial information
< Back
Value for money
Buy your first home
Homes to rent
Report a repair
Contact us
Equality and diversity
Buy your first home
Homes to rent
Report a repair
Contact us
Modern Slavery Statement
Customer Magazine
Buy your first home
Homes to rent
Report a repair
Contact us
Contact
My Broadacres
My Broadacres
Search
Search
Your home
Your rent
< Back
How to pay your rent
How your rent is calculated
Your tenancy
< Back
Ending your tenancy
Mutual exchange
Right to buy and right to acquire
Lodgers and subletting
Joint tenancies
Pets
Running a business from your home
Maintenance and repairs
< Back
Report a repair
Emergency repairs
Who is responsible for repairs?
< Back
Your repair responsibilities
Our repair responsibilities
Safety in your home
< Back
Fire safety
Gas safety
Carbon monoxide safety
Electrical safety
Water safety
Asbestos
Rechargeable repairs
Decent homes standard
Home improvement programme
Making changes to your home
Damp, mould and condensation
Buy your first home
Homes to rent
Report a repair
Contact us
Your neighbourhood
Anti-social behaviour and noise complaints
< Back
Report anti-social behaviour
Estate inspections
Keeping gardens tidy
Grass, hedges, trees, shrubs and flowerbeds
Communal areas
Buy your first home
Homes to rent
Report a repair
Contact us
Find a home
Homes to rent
< Back
Homes in North Yorkshire
Homes in other areas
Homes to buy
Homes with support
< Back
Extra care homes
< Back
Rivendale
Kirkwood Hall
The Orchards
Town Close
Sheltered housing and independent living
Women’s refuge and domestic abuse
Single Persons Homeless Service
Mental health services
< Back
Mental health supported housing
Mental health referrals and allocations
Mental health support
Mental health moving on
Mental health outreach services
Support plans and risk assessments
Mental health support for carers
Learning disabilities
< Back
Learning disabilities outreach
Learning disabilities criteria
Learning disabilities what can we help with?
Buy your first home
Homes to rent
Report a repair
Contact us
Your feedback
Complaints
< Back
Make a complaint
Compliments
< Back
What happens when we receive your complaint?
Give a compliment
Tenant Satisfaction Measures
Getting involved
< Back
Customer Scrutiny Panel
The Customer Network
Local Monitors
Grants and funding
< Back
Community Development Fund
Community & Sustainability Fund
Customer engagement guide
Prize Draws
Customer Service Standards
Buy your first home
Homes to rent
Report a repair
Contact us
Support
Money and benefits
< Back
Money Advice Service
Struggling to pay your rent
Home contents insurance
Mental health services
< Back
Mental health supported housing
Accommodation based support
Mental health outreach services
Mental health referrals and allocations
Floating support
Mental health support
Mental health moving on
Support plans and risk assessments
Mental health support for carers
Single Persons Homeless Service
Learning disabilities
< Back
Learning disabilities outreach
Learning disabilities criteria
Learning disabilities what can we help with?
Women’s refuge and domestic abuse
Safeguarding
Extra care homes
Sheltered housing and independent living
Buy your first home
Homes to rent
Report a repair
Contact us
About
Meet the team
News
How are we performing
Governance
< Back
Legal structure
Strategies and policies
STAIRS
STAIRS Policies
Transparency
< Back
Board summaries
Declaration of interests
Financial information
< Back
Value for money
Equality and diversity
Modern Slavery Statement
Customer Magazine
Buy your first home
Homes to rent
Report a repair
Contact us
Contact
My Broadacres
Search
Search
Home
–
STAIRS
–
STAIRS Policies
–
Page 5
Documents and Policies.
Filter by Category
Finance & Spending
Governance And Decision Making
Housing Services
Housing Stock Management
Performance
Social Housing Management
Water Hygiene Policy
Broadacres Water Hygiene Policy
103 KB, DOCX
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