Documents and Policies.

Occupational Health, Safety and Welfare Policy Statement

The Health, Safety and Welfare policy statement applies to all operations within the Broadacres group and we are committed to leading by example in promoting health, safety, and welfare in all our operations.

Procurement Policy

Broadacres Procurement Policy

Safeguarding Adults Policy

Our policy and procedures are founded on the safeguarding principles and values that govern how the safeguarding adult’s procedure should be implemented i.e. Empowerment, Protection, Prevention, Proportionality, Partnership and Accountability.

Safeguarding Children Policy

Broadacres recognises that all children have a right to protection from abuse. We take seriously our responsibility to protect and safeguard the welfare of children and young children.

Starter Tenancy Policy

This policy outlines our approach on the use and management of Starter Tenancies. It will identify how they will be used to improve tenancy sustainability, reduce anti-social behaviour and non-payment of rent.

Summary of Approach

Broadacres summary of approach 2025/26

Sustainability Strategy

This strategy sets out our environmental sustainability priorities and objectives for the next five year but also looks ahead over the next thirty years and shapes Broadacres’ approach to achieving net zero carbon emissions by 2050.

Tenancy Fraud Statement

Broadacres is committed to delivering an excellent customer service. We aim to make the best use of our homes and ensure that they are occupied in accordance with the law, our tenancy agreements and our charitable objectives.

Tenancy Policy

This policy sets out the type of tenancies we will grant and the circumstances in which we will grant tenancies of a particular type.

Unacceptable Customer Behaviour Policy for Customers

We believe that all customers have the right to be heard, understood and respected. We work hard to be open and accessible to everyone. However, on a small number of occasions customers may act out of character in times of trouble or distress. It is these behaviours and actions that we aim to manage under this policy.

Value for Money Strategy

Delivering VfM is integral to what we do; this means measuring our costs relative to the quality of service we deliver and what it means for our customers.

Vulnerability, Protected Characteristics and Reasonable Adjustments Policy

This policy will support colleagues to provide an accessible and inclusive service to all our customers and will ensure that we do not discriminate by not recognising, responding and recording a disability.

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