Home – STAIRs
Have you ever wanted to find information about Broadacres, how we make decisions, how we spend money, or how our services are performing?
Social Tenant Access to Information Requirements (STAIRs) are a new statutory transparency standard being introduced by the Government and the Regulator of Social Housing. The aim is to make it easier for residents to find key information about how their homes and housing services are managed.
The STAIRs requirements are being introduced in two stages:
Much of this information is already available on our website. To make it easier to find, we’ve brought together links to key information below.
This section covers how we are run and held to account, including our purpose and strategy, leadership and governance arrangements, and how residents can influence and scrutinise our services.
This section explains how we manage money and demonstrate value for money, including annual accounts, spending priorities, procurement, and service charges (where applicable).
This section covers how we look after homes and buildings, including repairs and maintenance, building safety, damp and mould, planned investment, and how we improve homes over time.
This section shows how we’re performing, what residents tell us, and what we are improving—covering measures such as repairs, complaints handling, safety, and resident satisfaction.
This section explains the housing services we provide and where to find guidance about living in your home, your tenancy, and support available.
This section signposts legally required registers and other key lists relating to the management of homes and buildings.
From 1 April 2027, customers will be able to request information from us under the STAIRs requirements. We are developing the process and will publish full details (including how to submit a request and what to expect) before this date.
Can’t find what you’re looking for? If you can’t locate the information you need using the links above, please Contact Us and we’ll help you find it. Once the STAIRs information request process is live, we’ll direct you to the correct route.