Home – STAIRS
Have you ever wanted to find information about Broadacres, how we make decisions, how we spend money, or how our services are performing?
Social Tenant Access to Information Requirements (STAIRs) are a new statutory transparency standard being introduced by the Government and the Regulator of Social Housing. The aim is to make it easier for customers to find key information about how their homes and housing services are managed.
The STAIRs requirements are being introduced in two stages:
Our STAIRs Policy
Our Social Tenant Access to Information Policy explains how we meet the STAIRs requirements, including the information we proactively publish and how information requests will be handled.
Read our Social Tenant Access to Information Policy
Much of this information is already available on our website. To make it easier to find, we’ve brought together links to key information below.
This section explains how we manage money and demonstrate value for money, including annual accounts, spending priorities, procurement, and service charges (where applicable).
This section covers how we are run and held to account, including our purpose and strategy, leadership and governance arrangements, and how customers can influence and scrutinise our services.
This section covers how we deliver housing services, support customers and communities, and involve customers in shaping and improving our services.
This section covers how we look after homes and buildings, including repairs and maintenance, building safety, damp and mould, planned investment, and how we improve homes over time.
This section shows how we’re performing, what customers tell us, and what we are improving—covering measures such as repairs, complaints handling, safety, and customer satisfaction.
This section contains key policies and information about how we manage our homes and neighbourhoods, including tenancy management, safety, repairs and the services we provide to customers.
You can read our document and policies in one place
From 1 April 2027 (Information Requests): customers will be able to request information from us. We will be updating this page closer to the time, so keep an eye out for more information coming soon.