Customer Service Standards

Our Customer Service Standards set out what you can expect from us when you contact us or when we deliver services in your home.

We are committed to providing high-quality services that are accessible, professional and customer-focused. Our standards explain how we’ll communicate with you, the service levels you can expect and the timescales we’ll work to when delivering our services.

They cover:

• How we’ll treat you
• How to access our services
• Getting in touch with us
• Repairs and appointments
• Anti-social behaviour
• Complaints
• Rent and service charges
• Keeping you safe
• How you can get involved
• What we ask from you