What you are responsible for

We rely on you to report any faults as soon as possible and let our operatives and contractors into your home.

You are responsible for keeping your home in a reasonable condition and for insuring the contents of your home.

You are also responsible for:

    • decorating the inside of your home, including repairing any minor cracks in plaster
    • maintaining the garden, including dustbins and rubbish areas but not including shared areas that we maintain
    • any repairs caused by neglect, deliberate damage to the property or forced entry if you get locked out
    • taking reasonable precautions to prevent damage to the property by fire, frost, burst water pipes or blocked drains
    • trying to clear sink and basin blockages
    • any fittings, appliances supplied or alterations carried out by yourselves, including TV aerials, TV aerial sockets, cookers, plumbing in washing machines and dishwashers, and adapting doors to fit carpet
    • testing, keeping clean and replacing batteries, unless they are in a sealed unit, in smoke alarms and carbon monoxide alarm
    • changing domestic fuses, fire bulbs, light bulbs, fluorescent tubes and starter motors
    • replacing keys and the locks if you lose the key or lock yourself out
    • replacing plugs and chains and other bathroom fittings such as cabinets, mirrors, towel rails and toilet-roll holders
    • replacing hat and coat rails
    • replacing floor coverings
    • outside taps
    • washing lines
    • bleeding the radiators, unless you have a combination boiler
    • maintaining and replacing battery-operated doorbells
    • inside door handles and latches
    • toilet seats
    • hearth and fireplace tiles
    • fire grates
    • clothes posts and rotary driers