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Tenant Satisfaction Measures surveys

Using customer feedback to improve Broadacres services

Tenant Satisfaction Measures 2026

This satisfaction survey was undertaken as part of the annual Government requirement called the Tenant Satisfaction Measures and focused on how happy you are with the way Broadacres Housing Association (Broadacres) maintains your homes and delivers key services.

There are two parts to the Tenant Satisfaction Measures, 12 of the 22 indicators come from the satisfaction survey and the remainder are monitored through Broadacres internal management systems.
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Tenant Satisfaction Survey summary

The Tenant Satisfaction Measures Standard mandates that all registered providers develop and report Tenant Satisfaction Measures in accordance with the guidelines set by the regulator. As part of this requirement, it is necessary for Broadacres to inform its customers about its approach to conducting the Tenant Satisfaction Perception survey and collecting data.

This document details Broadacres methodology and outlines the criteria specified in the Regulator of Social Housing’s (RSH) publication, Tenant Satisfaction Measures Return.
The summary
89.4% overall service satisfaction
89.1% well maintained home satisfaction
91.1% safe home satisfaction
71.1% satisfaction that communal areas are kept clean and tidy
55.5% complaints handling satisfaction
86.6% overall repairs satisfaction
85.4% time to complete a repair satisfaction
79.4% satisfied Broadacres makes a positive contribution to your neighbourhood
73.2% approach to handling anti-social behaviour satisfaction
80.7% satisfied that Broadacres listens to your views and acts upon them
82.7% satisfied you are kept informed about things that matter to you
90.7% satisfied that that Broadacres treats you fairly and with respect
89.4% overall service satisfaction
89.1% well maintained home satisfaction
91.1% safe home satisfaction
71.1% satisfaction that communal areas are kept clean and tidy
55.5% complaints handling satisfaction
86.6% overall repairs satisfaction
85.4% time to complete a repair satisfaction
79.4% satisfied Broadacres makes a positive contribution to your neighbourhood
73.2% approach to handling anti-social behaviour satisfaction
80.7% satisfied that Broadacres listens to your views and acts upon them
82.7% satisfied you are kept informed about things that matter to you
90.7% satisfied that that Broadacres treats you fairly and with respect

Tenant Satisfaction Measures Measured by Broadacres Results 2025/26

The table below shows details of the results: