Introducing a new app and ‘My Account’ customer login.

Benefits include the ability to choose your own repair appointment time and updating your personal details.

To download the app please click one of the links below.



Important: If you already use ‘My Account’ on the Broadacres website you will need to re-register in order to use the new and improved ‘My Account’.

To register you will need the following details:

  • Your Account number/Tenancy number.
  • Your email address.
  • Your telephone number.
  • Your date of birth.

Your new login details can be used to access the website login AND the smart-phone app!

Click here to access the new version of ‘My Account.

Recommended browsers

If you are currently using and older web browser we recommend you update to one of the newer versions using the links below.

Google Chrome

Microsoft Edge

Safari (Mac)

If you have any feedback, comments or suggestions about the new ‘My Account’ service please email:

The Broadacres App Video

The video below shows how to diagnose, report and book a repair using the Broadacres app.

Our accreditations & awards

  • National Centre of Diversity accreditation logo
  • Housing Diversity Network logo
  • ROSPA award logo
  • DAHA Accredited logo
  • TPAS Member logo

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