Our 2025/26 Customer Annual Report is now available

We’re pleased to share our 2025/26 Customer Annual Report, highlighting what we’ve achieved over the past year, how we’ve performed and, most importantly, how customer feedback has helped shape our services.

The report reflects another busy year for Broadacres, during which we continued to invest in our homes, support our customers and improve the services we provide. It also shares real stories from customers whose lives have been positively impacted through our housing, support services and customer involvement opportunities.

Some of the highlights from this year’s report include:

• 89% of customers told us they are satisfied with the overall service we provide.
• We invested almost £26 million in repairs, maintenance and improvements to our homes.
• We completed more than 24,000 repairs across our homes.
• Our Money Advice Team secured £2.52 million in additional income for customers.
• We invested more than £200,000 through our Customer Support Fund to help customers facing financial hardship.

The report also explains how customer feedback continues to influence the way we work, from reviewing our repairs service and complaints handling to helping shape our new Property Service Standards. It highlights the valuable contribution made by our Customer Scrutiny Panel, Customer Network and Local Monitors, whose insight helps us improve our services every year.

We’d like to thank everyone who has shared their feedback, completed a survey, joined one of our customer groups or worked with us over the past year. Your views help us continue to improve and deliver services that matter most to our customers.

Read the full Customer Annual Report below or download a PDF copy.