Frequently asked questions
Who can register an account?
Any current Broadacres tenant is eligible for a self service account. You must be registered on a current Broadacres tenancy agreement as either:
- The primary tenant
- One of the joint tenants
The online services available will vary by the type of tenancy you have and the type of home you live in.
How do I register?
Creating your account is straightforward, you’ll just need a few details listed below:
- Your Broadacres tenancy number
- Your date of birth
- A contact telephone number
- A valid email address
For security purposes, the email address you’d like to use for the account needs to be registered on your Broadacres account. If you need to tell us about an email address prior to registering, please use the details on the contact us page to get in touch.
To create your account you’ll need to download the Broadacres app from the Apple or Android stores by clicking on the images below. If you’d like to login online without using an app, or CLICK HERE to visit the ‘My Account’ login/register page.
Can I keep my details up to date?
In the App and on ‘My Account’, you can let us know about changes to your contact details, as well as the contact details of your next of kin.
You can also tell us about changes to your Household membership.
We’ll process these changes as soon as possible and update our records. Occasionally, we’ll check or verify the changes you’ve requested so some of the updates may not be visible until the next working day.
I'm having problems logging in?
If you can’t login, please ensure that you are using:
- The email address that you registered with
- The current password for your account
If you think you’ve may have forgotten your password:
- Try resetting your account password from the app or the ‘My Account’ login screen
- Check your spam and junk folders for the password reset emails
We understand that you may still run into a problem that you can’t resolve. Please contact us and we’ll be happy to help.
Using the App and Portal
Making payments? Why can't I pay my rent?
You can pay your rent and make other payments in the app and ‘My Account’. All payments are currently processed via the external Allpay website so you might see the name Allpay appear on your bank statement.
We use the Allpay payment reference number we have on record for you. If you think this is wrong, please let us know so we can update our records. You can also enter your Allpay reference while making the payment. The payment service is provided by Allpay, so occasionally for reasons outside of our control it may be unavailable.
Reporting Repairs? Why can't I raise repairs?
In the app and ‘My Account’, you can report repairs and schedule these at a time convenient for you.
If the repair isn’t listed, you can also request a repair by providing us with the information and we’ll get back in touch to help.
All of our colleagues and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.
Some services and repair types are not available in some homes and in some areas, The online services available to you will vary by the type of tenancy you have and the type of home you live in.
'My Account' doesn't work on my Web browser?