Strategies and policies

Download any of our organisational strategies and policies

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Strategies and policies

Neighbourhood Offer

The Neighbourhood Offer oulines what standards you can expect from Broadacres in your neighbourhood.

Unacceptable Customer Behaviour Policy for Customers

We believe that all customers have the right to be heard, understood and respected. We work hard to be open and accessible to everyone. However, on a small number of occasions customers may act out of character in times of trouble or distress. It is these behaviours and actions that we aim to manage under this policy.

Annual Value for Money Report

Annual Value for Money Report 2024 – 2025

Decent Homes Policy and Procedures

This Policy outlines how Broadacres meets the requirements of the Decent Homes Standard and provides assurance that measures are in place to ensure all homes meet the required standard.

Unacceptable Customer Behaviour Policy

On a small number of occasions customers may act out of character in times of trouble or distress. It is these behaviours that we aim to manage under this policy and we will protect and support colleagues, where customer actions are unacceptable.

Slavery and Human Trafficking Statement

We all have a responsibly to be alert to the risks, however small, in our business and in the wider supply chain. Employees are expected to report concerns and management are expected to act upon them.

Occupational Health, Safety and Welfare Policy Statement

The Health, Safety and Welfare policy statement applies to all operations within the Broadacres group and we are committed to leading by example in promoting health, safety, and welfare in all our operations.

Income Collection Policy

The purpose of this policy is to set out Broadacres approach to both maximise income and minimise rent loss for the organisation while ensuring fair treatment and a supportive approach to all customers.

Equality and Inclusion Policy

Broadacres Housing Association is an Equal Opportunity Employer and is committed to promoting equality and recognising and responding to diversity.

Sustainability Strategy

This strategy sets out our environmental sustainability priorities and objectives for the next five year but also looks ahead over the next thirty years and shapes Broadacres’ approach to achieving net zero carbon emissions by 2050.

Value for Money Strategy

Delivering VfM is integral to what we do; this means measuring our costs relative to the quality of service we deliver and what it means for our customers.

Growth Strategy

We are ambitious for our growth and our customers experience. This strategy for growth articulates how we will deliver more safe, warm and affordable homes in the next 5 years across our rural geography.

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