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A successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire
See profiles of our Board members and management team.
Broadacres is a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.
Currently we own and manage more than 6,800 homes in North Yorkshire and surrounding areas.
We provide a range of services to our customers, all aimed at meeting our vision; ‘to be the best rural housing association in the country’. Whether it is carrying out repairs so your home is kept to the highest standards, or providing you with ways of saving money, we strive to ensure you receive a first-class service and that, ultimately, you are proud to say you live in a Broadacres’ home.
Broadacres is proud to be the rural housing association focused on North Yorkshire, from its market towns and coastal communities, to the more rural areas. Our Corporate Strategy builds on the learning from our successful previous strategy, with customers at the heart of our decision making. This strategy will see us embed customer insight into every area of our organisation and continue to focus on energy efficiency.
Our Customer Annual Report tells our customers how we have performed over the last 12 months and includes the results from the annual Tenant Satisfaction Measures survey and financial information.
Our teams are committed to making sure our activities are well governed, transparent and we are true to our vision and values.
We focus on customer experience and aim to provide the highest standards of service and accommodation possible.
The Tenant Satisfaction Measures Standard means that we have to develop and report Tenant Satisfaction Measures as set out by the regulator.
The Housing Ombudsman Service requires Broadacres to produce an Annual Complaints Performance and Service Improvement Report for customers to see and challenge.
Delivering value for money is integral to what we do and we measure our costs alongside the quality of service we deliver and what it means for our customers.
Information about our legal and committee structure and summaries of the latest Board meetings.
Access to our strategies and policies, financial information and equality and diversity.
Read or download any of our strategies and policies.
We recognise that colleagues are our most valuable asset, which means we value everyone who works with us and we equip our colleagues with the skills to deliver great customer experiences.
This Environmental, Social and Governance report measures Broadacres’ performance against risks, opportunities and related strategies, and helps you to form a view about our activities.
Download our latest financial statements.
Please email us at info@broadacres.org.uk or contact us using the link below.