How to contact us

Email

You can drop us an email and we will respond by the end of the next working day.

Telephone

Please call us on 01609 767900.

Our Contact Centre operates between 8am and 6pm Monday to Friday. Outside of these hours we will deal with emergency repairs only.

Calls are charged at a local rate number.

Whilst we try our very best to answer calls quickly we often experience high call volumes, particularly on a morning, and holding times will vary greatly.

Social Media

You can find us on:

Our social media channels are also available to answer your queries or questions during office hours:

  • Mon – Thursday 8:45 to 17:15
  • Friday 8:45 to 16:45

 

Write to us

Freepost RRBZ-TATA-BYHL
Broadacres Housing Association
Broadacres House
Mount View
Standard Way
NORTHALLERTON
North Yorkshire
DL6 2YD

* No stamp required

Visit us

You can drop in to our head office in Northallerton:

Mon – Thursday 8:45 to 17:15
Friday 8:45 to 16:45

My Account

Use your account as a quick and simple way to pay your rent, report a repair, look at your statement and much more.

My Account

Frequently asked questions

You could save yourself the hassle of a phone call, before picking up the phone the frequently asked questions below may be able to help:

Find us

Our accreditations & awards

  • National Centre of Diversity accreditation logo
  • 100 Best Companies accreditation logo
  • Housing Diversity Network logo
  • Investors in People logo
  • ROSPA award logo
  • Customer Service Excellent accreditation logo

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