The Customer Promise

Our promise to you

This promise sets out what you can expect from us and our commitment to you.

We are committed to providing you with great services, delivered in a range of ways which are convenient to your needs.

Our promise reflects the areas that you told us were important to you.

These are:

• Our relationship with you
• Our quality promise to you
• Our communication promise
• Our accountability promise
• Your voice and influence
• What we do when things go wrong