Strategies and policies

Download any of our organisational strategies and policies

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Strategies and policies

Housing Support Strategy

Our Housing Support Strategy sets out Broadacres vision to provide excellent, inclusive, person-centred services which will grow over the life of this Strategy.

Responsive Repairs Policy

This policy provides details of our commitment to our customers and how Broadacres provides a high quality, cost effective responsive repairs service for our customers.

Adaptations Policy

This policy sets out Broadacres approach to carrying out adaptations and aims to support customers ensuring they experience a good quality of life within their homes.

Asset Management Strategy

This strategy builds on the approach to asset management taken within the 2020-2023 strategy.

Corporate Strategy

Our Corporate Strategy builds on the learning from our successful previous strategy, with customers at the heart of our decision making.

Customer Strategy

Our Customer Strategy lays out how we intend to deliver our goal to provide great customer experiences and deliver services which make our customers feel safe and secure.

Compensation Policy

This policy sets out Broadacres’ approach to compensation and ensures that the organisation meets its legal and regulatory obligations.

Complaints Policy

This policy relates to all parts of the organisation and to other organisations that provide services to our customers under contract or in partnership with us.

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