Strategies and policies

Download any of our organisational strategies and policies

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Strategies and policies

Growth Strategy

We are ambitious for our growth and our customers experience. This strategy for growth articulates how we will deliver more safe, warm and affordable homes in the next 5 years across our rural geography.

Annual Complaints Report

The Broadacres complaint handling procedure self-assessment by the Housing Ombudsman Service.

Tenancy Policy

This policy sets out the type of tenancies we will grant and the circumstances in which we will grant tenancies of a particular type.

Tenancy Fraud Statement

Broadacres is committed to delivering an excellent customer service. We aim to make the best use of our homes and ensure that they are occupied in accordance with the law, our tenancy agreements and our charitable objectives.

Succession Policy

Our customers have different succession rights depending on the type of tenancy agreement they hold. Our tenancy agreement terms and conditions do however set out what rights our customers have and in what circumstances they can succeed to a tenancy.

Starter Tenancy Policy

This policy outlines our approach on the use and management of Starter Tenancies. It will identify how they will be used to improve tenancy sustainability, reduce anti-social behaviour and non-payment of rent.

Mutual Exchange Policy

Broadacres wishes to support customers by maximising their choice and opportunities to move into accommodation that meets their needs and aspirations.

Assignment Policy

An assignment is where a tenancy is legally transferred from the existing tenant to another person.

Good Neighbourhood Management Policy

Broadacres Housing Association believes that everyone is entitled to quiet enjoyment of their home, without undue disruption and disturbance from others. We are committed to tackling Anti-Social Behaviour (ASB) and nuisance as and when it arises.

Vulnerability, Protected Characteristics and Reasonable Adjustments Policy

This policy will support colleagues to provide an accessible and inclusive service to all our customers and will ensure that we do not discriminate by not recognising, responding and recording a disability.

Safeguarding Children Policy

Broadacres recognises that all children have a right to protection from abuse. We take seriously our responsibility to protect and safeguard the welfare of children and young children.

Safeguarding Adults Policy

Our policy and procedures are founded on the safeguarding principles and values that govern how the safeguarding adult’s procedure should be implemented i.e. Empowerment, Protection, Prevention, Proportionality, Partnership and Accountability.

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