Home – About – How are we performing
We focus on customer experience and aim to provide the highest standards of service and accommodation possible. and our mission, ‘great people, providing great homes and great customer experiences across our rural communities’, underpins the things we measure and the targets we set.
Broadacres is regulated and graded by the Regulator for Social Housing (RSH), who promote a viable, efficient and well-governed social housing sector, able to deliver and maintain homes of appropriate quality that meet a range of needs.
Our governance rating is G2, our financial viability rating is V2 and our consumer rating is C2. We also work with involved customers to understand what is important to them, and we offer a ‘Customer Promise’ and ‘Neighbourhood Offer’ to keep customers informed about how we are performing.
This satisfaction survey is an annual Government requirement called and focuses on how happy you are with the way Broadacres maintains your homes and delivers key services.
Please email us at info@broadacres.org.uk or contact us using the link below.