Everyone deserves to feel safe in their home. Find out how Broadacres supports customers experiencing anti-social behaviour and how to report concerns.
At Broadacres, we understand that anti-social behaviour (ASB) can have a harmful impact on individuals and communities. Everyone deserves to feel safe and comfortable in their home, and we are committed to supporting customers who experience anti-social behaviour and discrimination.
Our aim is to ensure that all customers are able to live in their homes free from anti-social behaviour and discrimination.
Anti-social behaviour can take a variety of forms and may include:
If behaviour is causing nuisance, alarm or distress to others, it may be considered anti-social behaviour.
Broadacres is committed to promoting equality, diversity and respect within our communities.
We take any behaviour that is perceived to be motivated by prejudice or hate extremely seriously. This includes incidents relating to protected characteristics such as:
We encourage customers to report any hate incidents or hate crimes so that we can provide support and work with partner agencies where appropriate.
Broadacres takes a victim-led approach to resolving anti-social behaviour cases. This means we work closely with the person affected to understand their situation and develop a tailored action plan.
This may include:
Many cases can be resolved through early intervention or warnings.
We work closely with partner agencies, including the police and local councils, to address anti-social behaviour effectively.
Where appropriate, we may also use mediation services to help customers reach amicable agreements and resolve issues between neighbours.
Most anti-social behaviour cases can be resolved through early intervention, support and warnings. However, in more serious cases where behaviour continues and other options have been exhausted, Broadacres will take formal enforcement action.
In 2025, three tenancies were ended due to serious and substantial anti-social behaviour.
If you are experiencing anti-social behaviour or hate-motivated incidents, we encourage you to report it to us. We understand incidents can happen at any time, and we aim to make reporting concerns as easy and accessible as possible.
Anti-social behaviour can be reported in the following ways:
By reporting anti-social behaviour, you help us take action and support safer, stronger communities.
Broadacres volunteers have planted 20 new silver birch trees across several North Yorkshire communities, responding directly to customer feedback and helping create greener neighbourhoods for the future.
We are proud to celebrate the fantastic work of Keep Scarborough Tidy, a volunteer group helping to keep the town clean and welcoming, previously supported through our Community Development Fund.