Coming into Effect 27 October 2025

From 27 October 2025, Awaab’s Law requires us to investigate and fix health hazards in your home within strict legal timeframes. Here’s what you need to know.

Why This Law Matters

Awaab’s Law is named after two-year-old Awaab Ishak, who tragically died in 2020 after living in a home with serious damp and mould. His preventable death led to this important change in social housing law.

The law currently covers:

• Emergency hazards that could seriously harm you
• Damp and mould that risks your health

From 2026, it will expand to include excess cold and heat, falls, fire safety, and electrical hazards. By 2027, all 29 housing hazards will be covered.

Our Response Times

We assess every report based on risk level and respond accordingly:

⚠️ High Risk – 24 Hours

Immediate danger like gas leaks, severe electrical problems, or serious damp and mould – especially if you have children, elderly people, or health conditions in your home.

⚡ Medium Risk – 5 Working Days

Moderate issues that could worsen quickly or affect vulnerable household members.

✓ Low Risk – 15 Working Days

Problems that need fixing before they escalate but aren’t urgent.

Every home is different. What’s medium risk in one home might be high risk in yours, depending on your circumstances. We assess each case individually.

What Happens When You Report

1. Call us – We’ll ask questions to assess the risk level
2. We will make safe – based on risk within 24 hours, 5 working days or 15 working days.
3. We inspect – Within 10 working days of the hazard being made safe.
4. You get updates – Written summary within 3 working days of inspection, plus text updates if you’re registered
5. We follow up – Everything is tracked and monitored

Can’t complete on time? If we can’t finish high-risk repairs within 24 hours, we’ll offer you alternative accommodation at our expense.

Report a Health Hazard

We can’t fix problems we don’t know about. Contact us if you notice:

• Damp patches or mould
• Electrical problems
• Heating issues
• Structural concerns
• Anything worrying you

Don’t wait for it to get worse.

📞 Contact Us Now

Phone: 01609 767900
Email: info@broadacres.org.uk
Online: www.broadacres.org.uk

If there’s immediate danger to your health and safety, report it straight away.

Our Commitment to You

Andy Powell, Customer Experience Director at Broadacres, said:

“We welcome the introduction of Awaab’s Law as an important step towards safer, healthier homes. At Broadacres, our focus has always been on prevention, early action and clear communication with our customers.

We’ve improved how we track and respond to damp and mould reports, invested in colleague training, and strengthened our approach to keeping homes in great condition. It’s all part of our commitment to making sure every customer has a home they can feel safe and proud of.”

Awaab’s Law gives you legal protections and holds us accountable. But this goes beyond compliance for us.

We’re committed to responding with urgency and care, keeping you informed, and making sure your home is safe and comfortable. That’s at the heart of our mission: providing great homes and great customer experiences across our rural communities in North Yorkshire.

Your home should be a place where you and your family feel safe. That’s what we’re here to ensure.

More Information

About Awaab’s Law:
www.gov.uk/government/news/awaabs-law-to-force-landlords-to-fix-dangerous-homes

Our Full Contact Details:

• Phone: 01609 767900
• Email: info@broadacres.org.uk
• Post: Freepost RRBZ-TATA-BYHL, Broadacres Housing Association, Broadacres House, Mount View Standard Way, Northallerton, North Yorkshire, DL6 2YD