Anti-social behaviour and noise complaints

Examples of anti-social behaviour:

• violence or threats of violence
• hate crime and harassment
• aggressive and threatening behaviour
• domestic abuse
• criminal activity
• noise nuisance
• damage to property
• verbal abuse
• fly tipping

Examples of what is not anti-social behaviour:

• disputes related to parking
• complaints about normal domestic noises like doors banging, washing machines and normal everyday activities, such as children playing
• car and intruder alarms
• dogs barking at reasonable times and acceptable levels
• people being unpleasant to one another
• children playing ball games or youths congregating
• one off events such as birthday or Christmas parties
• positioning of bins
• social media posts

Home CCTV and Video Doorbells – Our Approach

Broadacres Housing Association (BHA) understands that many residents choose to use CCTV or video doorbells to help them feel safe in their homes. We support the responsible use of this technology, as long as it is used lawfully and with respect for others.

What residents need to know

• Permission is not required from BHA to install CCTV or a video doorbell in your home.
• Devices must be installed without causing damage to the property and must be removed when you move out.
• Equipment should only cover your own property, such as your front door or path leading directly to it.
• Devices must not record neighbouring homes, communal areas, or public spaces, where possible.
• Privacy settings and signage should be used so people know recording is taking place.

Data protection and privacy

If your device captures images or audio beyond your property boundary, you are legally responsible for how that data is used. This means:

• You are responsible for complying with UK data protection laws (GDPR).
• You must deal directly with any requests for footage or concerns raised about your device.
• Failure to comply with data protection laws could result in action by the Information Commissioner’s Office (ICO).

If you have concerns about CCTV placement

• Broadacres encourage you to speak with your neighbour directly to attempt to reach amicable agreement.
• BHA will only investigate concerns only where there is evidence of harassment or anti-social behaviour. Simply having CCTV or a video doorbell is not anti-social behaviour.
• Complaints about data protection or misuse of recordings should be directed to the ICO or, where appropriate, the Police.

Further guidance

We provide clear signposting to official guidance to help residents understand their responsibilities. More information is available from the Information Commissioner’s Office (ICO).

Our aim is to balance home security, privacy, and good neighbour relations, so everyone feels safe and respected in their community.

Fire Safety Education Programme (FireSAFE)

FireSAFE is a free educational programme from North Yorkshire Fire and Rescue Service designed to help young people understand the dangers and consequences of fire-setting and fire-related anti-social behaviour.

The programme works with young people and their families to raise awareness, promote safer choices and reduce the risk of fire-related incidents.

Find out more about FireSAFE here.