How we set your rent

We set the rents for our properties by taking account of the number of bedrooms in a property, how much the property is worth and the average income levels in the county. This is in line with government policy, which requires all housing associations and local councils to set their rents in this way.

Overall, the rent we charge should be less than the “market rate”. We review the rents each year and we will tell you about any change in the rent for your home. Any changes will take effect in April.

Service charges

If you have a tenancy where we provide extra services or facilities such as heating or shared rooms, your rent will include a service charge. We will review service charges each year and they are based on the costs for the previous 12 months. We will tell you about any changes, which will take effect in April.

When your rent is due

It’s important that you pay your rent and service charges on time. Our rent pays for services, improvements and repairs. If some tenants do not pay, it affects our ability to provide services for those that do.

Rent is due each week. This means that you must have paid your rent by Friday (or the last working day if there is a bank holiday at the end of the week).

If you pay at a post office or PayPoint outlet, please allow enough time for your payment to reach your account.

If you want to pay at longer intervals, for example, every month, you should make sure that you make payments in advance (that is, rent for the following month)

Rent statements

We will send you a rent statement four times a year showing how much rent we have charged you, what you have paid and the balance on your account.