Getting involved

We want as many people involved as possible so that we can make sure that the feedback we get is representative of our tenants.

We value and encourage any level of involvement from our tenants. Involvement can range from a five-minute phone call, taking ten minutes to complete a survey, to a full day meeting or training session. It could be a one-off or you could get involved on a regular basis.

2009 Roadshows

To download the evaluation report for our recent roadshow events click here.

Annual performance review
We produce an annual report that specifically provides information on our rents and our performance on collecting rents, letting properties and carrying out repairs. We will send a copy of this to all tenants

Surveys
We regularly carry out surveys, from our monthly repairs survey to a survey of all tenants every three years. These will usually be by post or phone. We realise that we all get surveys regularly and don’t always have the time, or sometimes we can’t be bothered to fill them in. We do take account of your views so please answer them if you can.

By getting involved you can:

  • Influence decisions that affect your housing service
  • Make your area a better place to live
  • Develop your own skills, experience and knowledge – which you can use elsewhere and my benefit your own personal development
  • Give us your views about the services you receive
  • Help us better understand the needs of our customers – that’s you
  • Help us provide better quality, customer focused services

The only cost is your time. We will pay reasonable traveling and other costs that you may have, for example childcare. If you need support to get involved, we can help you.

Each year we will consider what impact your involvement has had.  Our impact assessment for 2008/9 can be downloaded here.  This also includes our priorities for 2009/10.

Customer involvement strategy

We have produced a customer involvement strategy and action plan in partnership with existing customers involved in the Tenants' Liaison Group and from information customers gave us as part of the Tenant Satisfaction Survey 2008.  To download the documents click below:

Becoming involved

Our leaflet “Your guide to getting involved“ provides more information or you can contact our Community Development Coordinator.

Contact: Emily Thomas

Phone: 01609 767900

Email: Emily Thomas