In early November last year, following extensive consultation, the Tenant Services Authority (TSA) released information on the new national standards for social landlords. The six standards that will apply from spring 2010 are in brief:

Focus on the local............

The TSA have stressed that they believe the best place for the quality of services to be discussed, agreed and scrutinised is locally between providers and tenants. The standards require landlords like Broadacres to set out local standards that reflect local priorities.

What the TSA say tenants can expect in the future..........

·       A greater focus on the issues that matter most to you, such as repairs, affordable rents and tackling anti social behaviour.

·       More opportunities to have a say, to get involved and to hold landlords to account.

·       Greater emphasis on tenant priorities, through new local standards agreed by tenants and landlords.

·       More feedback from landlords, including an annual report setting out just how well they are doing against local standards and the TSA’s national standards.

You can find out more about the standards by accessing a more detailed summary leaflet or the full consultation paper (consultation closes 5^th February 2010) online at http://www.tenantservicesauthority.org/ or contacting the TSA by calling 0845 230 7000 (option 1).