Broadacres are currently working with TAROE (Tenants and Residents Organisations of England) to accredit what the association does in terms of resident involvement. The accreditation involves work to assist the association to provide full and meaningful engagement with its tenants and residents across all sections of the customer base, across the full range of activities, and at all levels of the decision making process.

TAROE is recognised by the Government as the national representative organisation for all regulated housing in England. Through its membership, TAROE represents five million tenants across England, operating at a national level to protect their rights and continuously improve the quality of services they receive.

One of the main focuses of the TAROE accreditation is the implementation of a tenant led regulatory model. Tenant led regulation means bringing tenants, residents, staff and management boards together to bring about an improvement to the shape and quality of housing services delivered, with a focus upon ‘tenant primacy’.

You can find out more about TAROE on their website http://www.taroe.org/  or for further information about the accreditation contact Emily Thomas or Carl Doolan Emily.thomas@broadacres.org.uk or Carl.doolan@broadacres.org.uk . Free phone Broadacres on 0800 587 5291.