Broadacres is proud to announce that it has been awarded the 'Customer Service Excellence Award' following an assessment carried out in January by the Cabinet Office's assessor.

The Customer Service Excellence award replaces the 'Chartermark' award, which the association has held for a number of years and raises the standards which successful applicants have to achieve.

The assessor was satisfied that Broadacres puts its customers at the forefront of everything it does and uses their feedback to inform policies and procedures.  He noted in his report that "There is a culture of customer orientated service and this can be seen at all levels across the organisation".

Paul Lightfoot, Director of Care Services, said, "Delivering the best service possible to our customers is of the utmost importance to Broadacres.  It is therefore pleasing to have this recognised by an independent assessor.  This is an award that all staff can take pride in".