How to Pay

There are various ways to pay your rent and service charges, we prefer you to pay by Direct Debit as it costs us less to process this type of payment. However, there are many other options.

Whichever method you choose, remember it’s your responsibility to make regular payments. When making a payment you will need your rent reference number, which is shown on your tenancy agreement, rent statement or swipecard.

Refer to our leaflet 'Get in touch - not in debt'.

Direct Debit

DirectDebit

We prefer you to pay by Direct Debit as it costs us less to process your payment. Click on one of these links [Property, Support, Garage] to print a direct debit mandate or contact us on 01609 767900;

You can also email Finance if you want to pay this way.

Remember you will need a bank account that accepts Direct Debits.

    

Post Office

PostOfficePay with cash, cheque or debit card at any Post Office in the UK. You can only pay at the post office with your account / swipe card.

PayPoint

PayPointPay by cash at any local store displaying the PayPoint logo. You may also be able to use a debit card but this will depend on the individual store. To find your local PayPoint outlet click this link. You can only pay at a PayPoint outlet with your account / swipe card.

    

Telephone

TelephonePay by debit or credit card using Allpay.net 24 hour telephone payment line. Phone 0844 557 8321. You will need to register your debit or credit card on-line before making the first payment. You will need the long reference number on your account / swipe card to make a payment. Click on the link to be redirected to Allpay.net.

Internet

InternetPay by debit or credit card. Click on the link to be redirected to Allpay.net and then click on where you see 'Make a Payment online'. If you wish to use this service you must follow the easy registration process, which is conducted entirely on-line. You will need the long reference number on your account / swipe card to make a payment.

    

Hambleton District Council Offices

HambletonPay by cash, cheque, debit or credit card at the council's offices in Northallerton, Stokesley and Easingwold.

Click here to view Hambleton District Council opening times.

Barclays Bank

Barclays

Pay by cash, cheque, debit or credit card at the Northallerton branch only. Payment slips are available from the branch cashier. You will need to quote your tenancy reference number on the payment slip.

At our local offices in Northallerton, Stokesley and Thirsk - Pay by cash, cheque, debit or credit card.

    

Post

RoyalMailSend a cheque or postal order made payable to 'Broadacres Housing Association Ltd' to our head office. Please ensure you quote your address and tenancy reference number on the back of the cheque.

Standing Order

StandingOrder

A standing order can be arranged with your bank or building society to make a payment.

Standing order forms can be downloaded. Standing orders should be make payable to;

Broadacres Housing Association
Sort code 20 – 61 – 46
Account number 20441430

You will also need to quote your tenancy reference number.

    

 

Callpay

            

Make a payment over the telephone by debit or credit card by calling our call centre on freephone 0800 587 5291 (not free from mobile phones unfortunately) or 01609 767900.

 

 

 

Rent is the Association's main source of income and we will take action to recover the money if tenants fall behind with their rent payments. If you cannot pay your rent please contact us as early as possible so that we can agree a way to repay the outstanding amount by reasonable instalments. All of the Association's housing management staff are trained to assist you in managing and maximising your income wherever possible.

Our leaflet 'Get in touch - not in debt' explains the help that we can offer and also the action that we will take if you do not pay.

If you do need extra help see our Money & Welfare section.

Many of our tenants are eligible for Housing Benefit and again, our staff will be happy to provide advice and guidance in completing Housing Benefit application forms. We will also, where you have given permission for us to do so, liaise with your council on your behalf.

Housing Benefit application forms are available from your local council. You can also check if you may be eligible for Housing Benefit by using one of the benefits calculators available on the council's website.