When is your rent due?

Your rent is due each week in advance, but if you want to pay at longer intervals, for example, every month, you should make sure that you make payments in advance. Please allow two working days for your payment to be received by us.

On some occasions we use a company called Allpay.net to process the payments you make to us and you might see the name Allpay appear on your bank statement.

You can also pay quickly and conveniently by Direct Debit. Please see below.

If you are ever unsure if it is a genuine payment made to Broadacres please check the amount and date paid, if you are still unsure please ring our Contact Centre.

If you are struggling to pay your rent please click here.

Ways to pay your rent

Pay your rent now using 'My Account'

You can pay your rent using ‘My Account’. If you have never used ‘My Account’ before registering is simple and allows you access to your account 24 hours a day, seven days a week, 365 days a year.

Click here to sign in or register.

Set up a Direct Debit

Direct Debit is the easy and convenient way to pay. With Direct Debit your payment comes out of your bank automatically and there’s no need to contact us to pay. You can set up your Direct Debit by downloading and completing a paper Direct Debit form and posting it to us at:

Broadacres House
Mount View,
Standard Way,
Northallerton
North Yorkshire DL6 2YD

Use the 'App'

Download the allpay App

The allpay app is a mobile application (App) available to download from the Apple App Store or Windows Phone store and Google Play enabling your customers to pay their bills from their Apple, Windows or Android smartphone.

Pay online using Allpay

If you have a ‘Payment Card Reference Number’ you can pay online using the allpay website or by using the allpay App which is available on your app store.

Find your nearest PayPoint

If you have a ‘Payment Card Reference Number’ you can pay using one of the PayPoint’ outlets.

Pay by cheque

Please make cheques payable to “Broadacres Housing Association Ltd” and send to:

Broadacres House
Mount View,
Standard Way,
Northallerton
North Yorkshire DL6 2YD

Please remember to quote your account number found in “My Account

Internet banking

Sort Code: 20-61 -53
Account: 20441430

You must include your tenancy number.

Standing order

Sort Code: 20-61-53
Account: 20441430

You must include your tenancy number.

Pay at your local Post Office

You can pay at any Post Office using a Broadacres Payment Card.

By telephone

Ring the 24 hour automated line on 0844 557 8321

Our accreditations & awards

  • National Centre of Diversity accreditation logo
  • 100 Best Companies accreditation logo
  • Housing Diversity Network logo
  • Investors in People logo
  • ROSPA award logo
  • Customer Service Excellent accreditation logo

Search our website