Round the clock - 24 Hours - 7 days a week

A speedy, effective and flexible response to telephone enquiries is provided by our high-tech contact centre based at Broadacres House, Northallerton. Calls are handled by a team of experienced, well trained staff who give advice, information and handle requests for repairs around the clock.

The services are available to other organisations and indeed several housing associations and local authorities currently use Broadacres contact centre to manage their out of hours repairs processing, message handling and community alarm services.

• The service provides a free phone number for all Broadacres' tenants
• Recent surveys have shown 95% of tenants who responded were satisfied with the overall service provided by Broadacres.
• The contact centre received 180,000 calls during 2008/9, 70% of these calls were answered within 20 seconds. 

Contact us

Contact: Rachel Willis

Phone: 01609 767900

Email: Customer Services