Broadacres is a customer focused organisation that fully believes in, and is committed to, continuous improvement in the services it provides.

Our corporate plan outlines how we will deliver our vision and mission up to 2012. Our key themes are:

• Community investment
• Improving existing homes and services
• Greater customer involvement
• Improved efficiency and value for money
• Provision of new homes
• Continuing to invest in ensuring a well-trained committed workforce

Our performance management framework sets out how we translate those themes into individual projects and activities through our service improvement plan which is updated on an annual basis.

We also track how well we are doing through performance indicators.

Please click here to view our 2008/2009 Annual Performance Review.

Please click here to view progress of our 2010/2011 performance indicators’.

Please click here to view customer satisfaction levels for quarter 4 2009/2010.

Previous Annual reports and Performance reports can be obtained by contacting Andrea Carroll, Team Secretary.

Please click here to view the Internal Controls Assurance.