There are various ways to pay your rent, service and other charges, we prefer you to pay by Direct Debit or Standing Order as it costs us less to process this type of payment. However, there are many other options for you to make a payment to us, click here for the leaflet.

Whichever method you choose, remember it’s your responsibility to make regular payments. When making a payment you will need your rent reference number, which is shown on your tenancy agreement, rent statement or swipecard.

Refer to our leaflet 'Get in touch - not in debt'.
 

Direct Debit
	We prefer you to pay by Direct Debit as it costs us less to process your payment. Click on this link to print a direct debit mandate or contact us on the tenants freephone number 0800 587 5291 (not free from mobile phones unfortunately) or telephone 01609 767900; For further information on Direct Debit, please click on this link to read our leaflet. You can also email Finance if you want to pay this way. Remember you will need a bank account that accepts Direct Debits. For more information about direct debits click here.
Standing Order
	A standing order can be arranged with your bank or building society to make a payment. Standing order forms can be downloaded. Standing orders should be make payable to; Broadacres Housing Association Sort code:           20–61–46 Account number: 20441430 You will also need to quote your tenancy reference number. For more information about standing orders click here.
PayPoint
	Pay by cash at any local store displaying the PayPoint logo. You may also be able to use a debit card but this will depend on the individual store. To find your local PayPoint outlet click this link. You can only pay at a PayPoint outlet with your account / swipe card.
Post Office
	Pay with cash, cheque or debit card at any Post Office in the UK. You can only pay at the post office with your account / swipe card.
Internet
	Pay by debit or credit card. Click on the link to be redirected to Allpay.net and then click on where you see 'Make a Payment online'. If you wish to use this service you must follow the easy registration process, which is conducted entirely on-line. You will need the long reference number on your account / swipe card to make a payment.
Callpay
	Make a payment over the telephone by debit or credit card by calling our call centre on freephone 0800 587 5291 (not free from mobile phones unfortunately) or 01609 767900.
Telephone
	Pay by debit or credit card using Allpay.net 24 hour telephone payment line. Phone 0844 557 8321. You will need to register your debit or credit card on-line before making the first payment. You will need the long reference number on your account / swipe card to make a payment. Click on the link to be redirected to Allpay.net.
Post
	Send a cheque or postal order made payable to 'Broadacres Housing Association Ltd' to our head office. Please ensure you quote your address and tenancy reference number on the back of the cheque.
Barclays Bank
	Pay by cash, cheque, debit or credit card at the Northallerton branch only. Payment slips are available from the branch cashier. You will need to quote your tenancy reference number on the payment slip.

Rent is the Association's main source of income and we will take action to recover the money if tenants fall behind with their rent payments. If you cannot pay your rent please contact us as early as possible so that we can agree a way to repay the outstanding amount by reasonable instalments. All of the Association's housing management staff are trained to assist you in managing and maximising your income wherever possible.

Our leaflet 'Get in touch - not in debt' explains the help that we can offer and also the action that we will take if you do not pay.

If you do need extra help see our Money & Welfare section.

Many of our tenants are eligible for Housing Benefit and again, our staff will be happy to provide advice and guidance in completing Housing Benefit application forms. We will also, where you have given permission for us to do so, liaise with your council on your behalf.

Housing Benefit application forms are available from your local council. You can also check if you may be eligible for Housing Benefit by using one of the benefits calculators available on the council's website.

 

Have you been looking for an easy way to pay using your Apple or Android Smartphone?

A free App has been launched by allpay that will allow you to pay bills easily at the touch of a button.  What's more once you have logged into your account via the App, you can store all your payment reference numbers, bank card details and payment amounts so you don't have to enter them every time.  Plus you can create a 4 digit pin number to access the App so you don't need to go through a lengthy login process every time.

Click Apple OR Andriod Smartphone to download the App.