We have set timescales for when the fittings inside and features outside your home will normally need to be replaced. These are a guide as we will aim to work on properties near each other at the same time because it saves money. When we plan to do work to your home, we will contact you to check whether the outside features need to be replaced and offer you a choice of fittings for inside.

Some examples of the replacement timescales are shown below;

• Kitchen fittings every 15 - 17 years
• Bathroom fittings every 20 - 22 years
• Gas and oil boilers every 15 years
• Solid-fuel boilers every 30 years
• Electric storage heaters every 20 years
• Electric rewiring every 40 years
• Roofs every 60 years
• UPVC and hardwood windows and doors every 30 years

We will regularly get your views and also carry out surveys to check whether the timescales above remain appropriate.

Details on this process and current choices can be found here. 

Moving out due to major repairs or improvements

When we carry out improvements to properties, we may have to move you out of your home to make sure you are safe. When this happens, we will always give you as much notice as possible and will work closely with you to find suitable alternative accommodation. We will pay for all the necessary costs related to moving and we will help with the administration involved.

Wherever possible, the move will be temporary and you will be able to return to your home when the work is complete. If this is not possible or you specifically want a transfer, we may arrange a permanent move. If it is not possible for you to return to your original home and you have lived there for at least one year, you may be eligible for a home-loss payment.